Problems during communication Glossary for IELTS

8 Communication terms

appropriate: adjective; Suitable or proper in the circumstances.; Example: Two weeks ago I ordered a cheque book by filling out the appropriate form when I visited the bank.
complain: verb; Express dissatisfaction or annoyance about something.; Example: I am writing to complain about the service that I have received at your bank.
correspondence: noun; Communication by exchanging letters.; Example: I have received no other correspondence from the bank.
customer: noun; A person who buys goods or services from a shop or business.; Example: I have been a customer of your bank now for fifteen years.
disappointing: adjective; Failing to fulfil someone's hopes or expectations.; Example: It is very disappointing.
receive: verb; Be given, presented with, or paid (something).; Example: I am writing to complain about the service that I have received at your bank.
service: noun; The action of helping or doing work for someone.; Example: I would also like to know what action you are going to take regarding this bad service.
urgent: adjective; Requiring immediate action or attention.; Example: It is quite urgent for me.